Last Updated: 11 August 2026
These Terms and Conditions (“Terms”) constitute an electronic record under applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and applicable rules, regulations, notifications, amendments, and guidelines in force from time to time.
This electronic record is generated by a computer-based system and does not require a physical or digital signature for its validity, subject to applicable law.
These Terms establish the conditions governing access to and use of the Digital Support website, digital services, communication channels, and related service environments.
By accessing or using the Platform, the User acknowledges that they have read, understood, and agreed to these Terms.
For these Terms:
“Digital Support”, “Company”, “We”, “Us”, or “Our” means Digital Support – The Complete Digital Solutions, including its authorised employees, representatives, consultants, service providers, contractors, and permitted assigns.
“Platform” means the Digital Support website available at digitalsupport.in, together with related landing pages, forms, client communication systems, digital service environments, and other online platforms operated or controlled by Digital Support.
“User”, “You”, or “Your” means any individual, business, organisation, client, prospective client, intern, applicant, visitor, representative, or other person accessing or interacting with the Platform.
“Services” means the digital marketing and related services offered by Digital Support, including but not limited to:
Digital Marketing
Social Media Management
Social Media Advertising
Meta Ads
Google Ads
Search Engine Optimisation (SEO)
Local SEO
Google Business Profile management
Website Development
Landing Page Development
Branding and Graphic Design
Content Creation
Video Editing and Reels
Lead Generation
Digital Consulting
Other digital solutions agreed with the Client
Headings are provided for convenience and shall not affect the interpretation of these Terms.
These Terms, together with our Privacy Policy, Cookie Policy, service proposals, quotations, invoices, agreements, and other applicable policies, constitute the terms governing the relationship between Digital Support and the User.
By accessing the website, submitting an enquiry, requesting a quotation, engaging our services, or otherwise interacting with the Platform, the User agrees to be bound by these Terms.
If the User does not agree with these Terms, they should discontinue use of the Platform and services.
Continued use of the Platform after updates to these Terms may constitute acceptance of the revised Terms, subject to applicable law.
The User represents that they are legally capable of entering into an agreement under applicable law.
Where a User acts on behalf of a company, organisation, or other entity, the User represents that they have the authority to act on behalf of that entity.
The User agrees to provide accurate, complete, and current information when submitting enquiries, requesting services, creating accounts, or communicating with Digital Support.
The User is responsible for:
Providing accurate business and contact information
Providing required materials and approvals
Maintaining the confidentiality of account credentials
Complying with applicable laws
Ensuring that materials provided to Digital Support can legally be used
Maintaining appropriate access to their social media, advertising, website, or business accounts
Promptly communicating relevant changes or issues
Digital Support provides digital marketing and related digital business solutions to businesses, organisations, professionals, startups, and other clients.
Services may include social media management, advertising, SEO, website development, branding, creative design, content creation, video editing, lead generation, Google Business Profile management, and digital consulting.
The exact services, deliverables, timelines, fees, advertising budgets, revisions, and responsibilities will be defined in the applicable quotation, proposal, invoice, work order, or service agreement.
Digital Support does not guarantee specific business results unless expressly agreed in writing.
Services may be provided on a project-based, monthly, quarterly, annual, retainer, or customised basis.
Depending on the engagement, the Client may be required to provide:
Business information
Logos and brand assets
Product or service information
Photographs and videos
Website or social media access
Advertising account access
Required approvals
Content or references
Other information reasonably necessary to perform the Services
Delays caused by incomplete information, delayed approvals, unavailable access, third-party platforms, technical issues, or other circumstances outside Digital Support’s reasonable control may affect delivery timelines.
Any significant change to the agreed scope may require additional fees or revised timelines.
Digital Support may manage campaigns on third-party advertising platforms including Google Ads, Meta Ads, Instagram, Facebook, and other platforms.
Advertising performance depends on factors including:
Advertising budget
Competition
Target audience
Market conditions
Platform algorithms
Account history
Creative quality
Landing-page performance
Client response time
Product/service demand
Therefore, Digital Support does not guarantee a particular number of leads, sales, enquiries, followers, reach, impressions, rankings, revenue, or return on investment unless expressly guaranteed under a separate written agreement.
Advertising platform policies, algorithms, pricing, features, and approval requirements may change without notice.
Digital Support may provide SEO and Local SEO services to improve a website’s online visibility.
However, search engine rankings are controlled by third-party search engines and may change due to algorithms, competition, technical factors, industry conditions, and other external factors.
Digital Support does not guarantee a specific Google or search-engine ranking unless expressly agreed in writing.
Where Digital Support provides website development services, the scope will be based on the agreed proposal or project requirements.
The Client is responsible for providing accurate information, images, documents, business details, legal policies, and other materials required for the website.
Unless otherwise agreed, third-party costs such as domain registration, hosting, premium plugins, software subscriptions, paid themes, stock media, licences, or external services may be charged separately.
The Client is responsible for ensuring that its business information and legal documents published on the website are accurate and legally appropriate.
Digital Support may use or integrate third-party services, including:
Meta
Google Business Profile
Hosting providers
Analytics platforms
Email services
Payment providers
Design and software platforms
Other technology providers
Digital Support does not control third-party platforms and shall not be responsible for their outages, policy changes, account restrictions, algorithm changes, suspensions, technical failures, pricing changes, or discontinuation of services.
Clients may provide Digital Support with logos, photographs, videos, text, product information, trademarks, documents, and other materials.
The Client represents that they have the necessary rights, licences, permissions, and authority to provide and use such materials.
The Client remains responsible for any infringement arising from materials supplied by the Client.
Unless otherwise agreed in writing, Digital Support retains ownership of its proprietary processes, templates, strategies, systems, frameworks, internal documents, tools, and pre-existing intellectual property.
Ownership or licensing of final creative assets, websites, source files, advertising materials, and other deliverables will be governed by the applicable service agreement or proposal.
Users may submit information, feedback, photographs, videos, documents, testimonials, reviews, or other materials through the Platform or during service delivery.
By submitting such materials, the User represents that:
They have the necessary rights or permissions
The material is accurate to the best of their knowledge
The material does not unlawfully infringe third-party rights
The material does not contain unlawful or prohibited content
Digital Support may use submitted information for providing requested services and related operational purposes in accordance with the Privacy Policy and applicable law.
Any use of client testimonials, photographs, reviews, or promotional materials for public marketing will be subject to applicable permissions and agreements.
Users shall not use the Platform or Digital Support’s services to:
Conduct unlawful activities
Upload malware, viruses, or harmful code
Attempt unauthorised access to systems
Misrepresent their identity or business
Infringe intellectual property rights
Publish fraudulent or misleading information
Harass or threaten others
Conduct prohibited advertising activities
Abuse third-party advertising platforms
Interfere with website security or functionality
Use Digital Support services for illegal or fraudulent purposes
Digital Support reserves the right to suspend or terminate services where reasonably necessary due to prohibited activity or legal requirements.
Service fees, payment schedules, advertising budgets, taxes, additional charges, and other commercial terms will be specified in the applicable quotation, proposal, invoice, or service agreement.
Clients are responsible for making payments within the agreed time.
Where payment is delayed, Digital Support may temporarily suspend services, campaigns, access, deliverables, or other work until outstanding amounts are resolved.
Any additional work outside the agreed scope may be charged separately.
Either party may terminate a service arrangement in accordance with the applicable service agreement or agreed commercial terms.
Digital Support may suspend or terminate services where:
Payments remain overdue
The Client materially breaches these Terms
The Client requests unlawful activity
Required information or access is repeatedly not provided
The Client misuses Digital Support’s services
Continuation of the engagement creates legal, security, or operational concerns
Termination does not automatically cancel payment obligations already incurred.
Digital Support aims to maintain reasonable availability of its website and digital service environments but does not guarantee uninterrupted or error-free access.
The Platform may become temporarily unavailable due to:
Maintenance
Updates
Hosting issues
Internet or network failures
Security incidents
Technical problems
Third-party service interruptions
Events beyond reasonable control
Digital Support may modify, update, suspend, or discontinue portions of the Platform or its services where reasonably necessary.
By submitting an enquiry or requesting services, Users may be contacted by Digital Support through appropriate communication channels, including:
Telephone
SMS
Other digital communication methods
Communications may relate to enquiries, proposals, services, payments, project updates, support, legal notices, or promotional information where permitted by applicable law.
Users may opt out of promotional communications where applicable. Essential service, transaction, security, and legal communications may continue where necessary.
Digital Support will take reasonable measures to maintain the confidentiality of non-public business information provided by clients for service delivery.
Confidentiality obligations may not apply to information that:
Is publicly available
Was already lawfully known
Is independently developed
Is received lawfully from another source
Must be disclosed under applicable law or legal process
Specific confidentiality obligations may be governed by a separate Non-Disclosure Agreement or service agreement.
Personal information collected through the Platform or during service delivery will be handled in accordance with Digital Support’s Privacy Policy and applicable data protection laws.
Users should avoid submitting unnecessary sensitive personal information through public forms or communication channels.
For information regarding collection and use of personal data, please refer to our Privacy Policy.
Digital Support may monitor and analyse website and system activity where reasonably necessary for:
Security
Fraud prevention
Technical maintenance
Service improvement
Abuse detection
Legal compliance
Operational management
Monitoring will be carried out in accordance with applicable law and Digital Support’s Privacy Policy.
To the maximum extent permitted by applicable law, Digital Support shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the Platform or Services.
Digital Support shall not be responsible for losses resulting from third-party platform decisions, algorithm changes, advertising account restrictions, website outages, search-engine changes, market conditions, or circumstances outside its reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
To the extent permitted by applicable law, the User agrees to indemnify and hold Digital Support, its authorised representatives, employees, and service providers harmless from claims, losses, damages, liabilities, or expenses arising from:
Breach of these Terms
Unlawful use of the Platform
Materials supplied by the User
Infringement of third-party rights
Fraudulent or misleading information provided by the User
Violation of applicable law
Digital Support shall not be responsible for failure or delay caused by circumstances beyond reasonable control, including natural disasters, government actions, internet or telecommunications failures, cyber incidents, third-party platform outages, strikes, war, epidemics, or other extraordinary events.
Digital Support may modify these Terms from time to time to reflect changes in services, technology, business operations, or applicable law.
The updated Terms will be published on the website with a revised “Last Updated” date.
Users are encouraged to review these Terms periodically.
These Terms shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable law, disputes arising from these Terms or the Services shall be subject to the jurisdiction of the competent courts having jurisdiction over Jamshedpur, Jharkhand, India.
Digital Support – The Complete Digital Solutions
📧 Email: digitalsupportoffice@gmail.com
📍 Address: Kadma, Jamshedpur, 831005, Jharkhand, India
🌐 Website: digitalsupport.in
For questions regarding these Terms and Conditions, users may contact us at the email address above.
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